OmniGuide represents a new way to integrate AI in your contact center. Using a best-in-class AI engine and Machine Learning, OmniGuide provides agents with suggested answers or prompts to customer chat engagements - all in real-time. This AI-assisted human approach creates a more consistent and efficient experience for your customers, while creating a higher-quality support staff for your company.
OmniGuide’s powerful AI scans customer chat sessions in real-time and presents suggested answers or prompts to company agents immediately, which can then be quickly accepted, discarded, or modified.
With OmniGuide’s suggestions and prompts, customers will receive consistent answers to their queries, regardless of which agent is assisting them. This provides customers with faster resolution times and an overall better experience.
You will learn about the current state of conversational bots and discover a practical way for your company to leverage and grow into the new technology responsibly, without sacrificing the customer experience.
DownloadOnly OmniGuide helps companies move from full-human to full-AI chat without sacrificing the customer experience. The key is leveraging AI to first assist human chat agents, then using your chat agents to assist the AI.
With OmniGuide’s machine learning capabilities and powerful AI engine, companies can get new chat agents up and running faster than ever. Suggested answers and prompts serve as an ever-present supervisor - ensuring consistency and accuracy in customer support.
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