Provide the ultimate convenience to your customers with SaleMove’s in-app messaging and provide a direct link to your company wherever your customers are.
As app messaging becomes more popular, expectations for communication have risen. Meet your customer’s expectations by allowing them to easily and quickly engage with your company in a familiar way.
Easily turn your app into another engagement channel. With in-app messaging, customer support is only a tap away - allowing your customers to reach out whenever and wherever they are.
In-app messaging allows your customers to engage around the clock. As a perpetual chat, your agents can respond when they’re able to too and the entire chat history is preserved for convenient review and response. Better yet, push notifications alert your customers that a new message has arrived.
Provide your customers with ultimate convenience when you combine SMS messaging with OmniGuide, SaleMove’s AI chatbot. With OmniGuide, your customers will receive a faster, more consistent support experience and your representatives will be able to easily handle multiple engagement without a decrease in quality.
SaleMove’s in-app messaging features true digital in-app audio too. If a customer wants to speak to a representative, they can do so - without ever leaving your app! This enables your representatives to avoid costly channel switching and preserves your customers’ in-app user session from which your representatives can acquire valuable visual context.
Forge deeper relationships with your customers by upgrading an in-app messaging session to a full video chat. With SaleMove’s in-app video chat, your support representatives can resolve more complex issues in face-to-face matter without the need for any additional code.