Movers & Shakers is SaleMove's podcast on Customer Experience. In each episode, we'll be speaking to senior business leaders to understand the importance and influence of the customer experience on overall business success.

Tackling Customer Experience Challenges in the Insurance Industry with Steve Anderson

SaleMove CEO Dan Michaeli chats with influential thought-leader, Steve Anderson, about the unique customer experience challenges currently being faced by the Insurance industry. We also discuss the role that AI can play and the importance of keeping the human element in the customer journey.

Balancing Bots & Humans at Bank of America

SaleMove CEO Dan Michaeli chats with Teron Douglas, Head of Platforms at Bank of America, about the unique challenges faced by Financial Services companies in delivering a top-notch customer experience. We also discuss how bots can be leveraged to move customers towards a real human interaction.

Getting to Why and the Importance of Customer Advocacy with Noah Weiner

SaleMove CEO Dan Michaeli chats with Noah Weiner, VP of Client Strategy at Be Found Online (BFO), about the importance of customer advocacy and how getting to why helped Seacoast Bank grow.

Reinventing Customer Service at BaubleBar

SaleMove CEO Dan Michaeli chats with Nina Alexander-Hurst, VP of Customer Service & SWAT at BaubleBar, about a whole new way to think about and deliver customer service.

Ashish Jain, Director of Digital & E-Commerce at BayCare Health Systems

SaleMove CEO Dan Michaeli chats with Ashish Jain about creating a true omni-channel customer experience.

Stacey Giard, Chief Operating Officer at Tola Capital

SaleMove CEO Dan Michaeli chats with Stacey Giard about marketing's role in the customer experience.

How Brooks Brothers Arms Their Employees with Data to Improve the Customer Experience

SaleMove CEO Dan Michaeli chats with Karl Haller, Retail and Consumer Products Center of Competence Leader at IBM, about leveraging data to empower individual store manager to deliver a top-notch customer experience during his time at Brooks Brothers.