MAY 19, 2017
• 26 min

Understanding What Customers Really Want

Seth Hall
SVP of Customer Service at Philadelphia Insurance Companies
MAY 19, 2017
• 26 min

Understanding What Customers Really Want

SaleMove CEO Dan Michaeli chats with Seth Hall, SVP of Customer Service at Philadelphia Insurance Companies, about building a customer-centric support organization using Voice of the Customer. Seth also talks about a common customer support metric that has taken a back seat in his organization.

Seth Hall
SVP of Customer Service at Philadelphia Insurance Companies
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