Customer-centric Companies Choose SaleMove Over LivePerson

SaleMove desktop and mobile engagements
More meaningful conversations on channels they choose

Have More Meaningful Conversations with Your Customers

SaleMove enables companies to have the most relevant and meaningful conversations with their customers on the channels they choose.

We know that no two customer engagements are ever the same. That’s why SaleMove allows you to communicate with your customers on a variety of different channels - all managed from a single platform.

With live chat, audio chat (both phone and VoIP), and video chat, SaleMove provides the perfect mode of customer communication for all levels of complexity. And with SaleMove’s rich visual engagement tools, you can provide your agents with unprecedented visual context - enabling more efficient support with decreased resolution times.

True Omnichannel Customer Engagement

SaleMove offers a true omnichannel customer engagement platform that provides a 360° view of your website visitors.

Identification & Segmentation icon

Identification & Segmentation
SaleMove uses predefined business logic to intelligently view website visitors in real-time and then segments them based on behavioral or demographic data.

Communication icon

Communication
Have conversations with your customers on the channels they prefer - both reactively and proactively - ensuring minimal customer effort and maximum satisfaction.

Visual context icon

Visual Context
Arm your agents with real-time visual context through live web observation and CoBrowsing - allowing your agents and customers to be on the same page immediately.

Feature Comparison

COMMUNICATION
LivePerson logo
SaleMove logo
Web Chat
SMS Chat
Web Audio
Phone
1-Way Video Chat
2-Way Video Chat
AI Assistance
Off-Duty Messages
Queuing
Routing
Engage Beyond the Website
No Downloads or Installation
COBROWSING
LivePerson logo
SaleMove logo
Live Web Observation
Dual-Cursor Control
Pair with Web Chat
Pair with Audio Chat
Pair with Video Chat
Peer-to-Peer Connection
Field Masking
Compliance Recording
Button Disabling
Div Blocking
VISITOR LOGIC & IDENTIFICATION
LivePerson logo
SaleMove logo
Visitor Identification
Visitor Segmentation
Agent Alerts
Agent Initiated Messaging
Behavioral-Triggered Messaging
INTEGRATIONS & CUSTOMIZATION
LivePerson logo
SaleMove logo
CRM integration
Telephony integration
Facebook Messenger Integration
3rd-party communication integration
Platform customization
API availability
(Limited)
(Full-Access)
SOC2 Compliant
Reporting & Analytics

Questions to ask when choosing a Customer Engagement Solution

Can you engage customers on the channel of their choice?
Unlike LivePerson, SaleMove goes beyond chat to meet customers where they prefer. With out-of-the-box live chat, audio, and video options, SaleMove can offer the most relevant communication channel for every customer engagement.



Does your solution offer true visual engagement tools?
Visual engagement is at the core of SaleMove’s customer engagement platform. Unlike other solutions who bolt on rudimentary visual engagement tools like basic CoBrowse, SaleMove provides companies best-in-class CoBrowsing technology, including multi-tab, dual-party control, session archiving, and live web observation - all while a chat, audio, or video engagement is live.
Can you incorporate AI or chatbots?
SaleMove’s solutions allow for the most flexible AI integrations. In addition to simple bot-to-agent and agent-to-bot transfer, SaleMove allows for AI-assisted human and human-assisted bot engagements. This unique AI integration enables companies to rollout AI in a responsible way without sacrificing the customer experience in any way.
Learn more about SaleMove’s stance on AI rollout

Will it seamlessly integrate with your existing systems?
In addition to offering basic APIs like LivePerson, SaleMove solutions were built with ultimate flexibility in mind. From our standalone CoBrowsing technology to our real-time WebHook integrations, SaleMove provides a rich set of advanced APIs - allowing for complete customization and seamless integration with your existing technology stack.
"We chose SaleMove over LivePerson because SaleMove allows companies to deliver an omnichannel support experience to their customers. An engagement that starts with a chat can seamlessly move to an audio or video call and back to a chat."
Customer Experience Lead at Top Global Insurer

Discover why companies choose SaleMove over LivePerson

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