Imagine a customer experience so smooth and seamless that a customer is able to move fluidly between channels at will, creating a perfect unbroken customer journey.
Imagine a customer experience so smooth and seamless that a customer is able to move fluidly between channels at will, creating a perfect unbroken customer journey.
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To learn how your organization can offer true omnichannel customer engagement, visit SaleMove.com
Omnichannel Customer Engagement
offline
oNline
40%
ALWAYS convert
40%
NEVER convert
20%
ASSIST TO convert
20%
ALWAYS convert
60%
NEVER convert
20%
ASSIST TO convert
Hover your mouse over funnels to see more details!
Always convert
Never convert
Assist to convert
4%
ALWAYS convert
80%
NEVER convert
16%
ASSIST TO convert
4%
ALWAYS convert
75%
NEVER convert
21%
ASSIST TO convert
Assisted channels are engagement channels where companies can leverage their human agents to provide an in-person experience online.
A System of Engagement is a single platform that facilitates and manages communication across all of your assisted channels.
SaleMove System of Engagement is trusted by
The Engagement Center is the next evolution of the Contact Center. Engagement Centers are digital-first and incorporate visual engagement solutions to create an effortless customer experience, while driving value.
How assisted channels fit into the offline/online world
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Mary walks into her bank for an auto loan
John dials a phone number he sees in an Insurance company’s tv commercial
Dave is shopping online for an engagement ring
Jessa is looking to book a flight using her frequent flyer points through the airline’s mobile app
See also:
To learn how your organization can offer true omnichannel customer engagement, visit SaleMove.com
See also:
To learn how your organization can offer true omnichannel customer engagement, visit SaleMove.com
See also:
To learn how your organization can offer true omnichannel customer engagement, visit SaleMove.com
See also:
To learn how your organization can offer true omnichannel customer engagement, visit SaleMove.com