News

Companies team up to accelerate digital transformation to deliver seamless customer experiences

Our CEO discusses how credit unions can deliver exceptional member service and what tech trends have been on his radar this year.

‍Goes ‘all in’ with Glia DCS to improve the member and employee experience

CUs that prioritize digital customer service can increase efficiencies, boost employee satisfaction and effectively attract top talent.

[LemonadeLXP] Partnership aims to improve both the employee and customer experience

Glia CEO Dan Michaeli and Finn AI co-founder Jake Tyler discuss the powerful combination of Digital Customer Service and conversational AI.

Makes SMS and phone calls part of the seamless digital experience

Finn AI’s state-of-the-art Conversational AI solution and deep financial services expertise complement Glia’s industry-leading DCS platform

New partnership integrates Lightico’s Digital Completion Cloud (DCC) with Glia’s Digital Customer Service (DCS) platform

Personalized digital service puts members first and delivers strong ROI

Our CEO, Dan Michaeli, discusses how banks approach customer service must evolve to meet customer expectations.

Digital Customer Service provider recognized for culture of innovation, dedication to employee wellbeing

Glia's SVP of Product Marketing & Alliances, Steve Kaish, shares how credit unions can modernize member service by taking a digital-first approach.

Josh DeTar & Jenn Markus discuss how companies can engage consumers and lead them to successful service outcomes and more.

Our CEO shares his insights on what the recent funding means for Glia and the credit unions we serve and he comments on fintech trends.

Our CEO talks about the 2022 credit union imperative to master digital member experience. It no longer is nice to have. It’s an authentic must have.

Glia’s Digital Customer Service (DCS) platform for businesses expands across the globe by joining AWS ISV Accelerate and AWS PSP programs

Glia’s CTO and co-founder gives a glimpse of how it feels to be an expat in Estonia, how Glia manages its processes and growth, and more.

Enhances SMS solutions for banks, credit unions, insurers, and lenders

Our own Rick DeLisi shares how financial institutions can seamlessly transform customer service onto an OnScreen world with host Lou Carlozo.

“Having the chat, video, and CoBrowsing options gave us the ability to identify and engage with our customers.” Read the Midwest Bank case study.

Digital Customer Service tools provider Glia is now valued at over $1 billion, making it fintech’s newest unicorn. Read more from Finovate.

Investor confidence to fuel accelerated innovation as Glia continues to reinvent customer support in a digital world

Texans Credit Union has streamlined communications for its members and potential members with a new digital assistance platform from Glia.

With its fresh funding, the startup is now valued at over $1 billion, making it NYC’s newest tech unicorn. Read Built in NYC's coverage.

We explore how to increase loan origination and account opening with Digital Customer Service on the MeridianLink blog

Existing partnership expands to resell Glia as an integrated part of the core Duck Creek Platform

Growing number of credit unions leverage Glia’s Digital Member Service platform to boost efficiencies and improve the member and employee experience

Partnership allows insurers to deliver more collaborative, efficient customer experiences

Glia's Phil Brown discusses three key areas for insurance carriers to watch as strategies and roadmaps are planned for this year and beyond.

Glia's CEO discusses how credit unions undergoing a merger can benefit from modernizing member service with a digital-first approach.

Emerges as Digital Customer Service (DCS) leader, earning industry awards, analyst accolades, and praise for category-defining book

Glia's Rick DeLisi and Ethan Beute discuss what digital transformation really means for customer experience on the Customer Experience Podcast.

Glia customers Unitus CU, Open Technology Solutions, and our own Rick DeLisi discuss improving member experience.

To upgrade or to not upgrade–Is that really the question? Our own Justin DiPietro on why the credit unions that don’t innovate will be left behind.

Partnership to enable organizations to take a digital-first approach to customer service

Clinc integrates virtual banking assistant into Glia’s Digital Customer Service platform

Glia expects breaking customer stereotypes, evolving the customer service representative role and more widespread adoption of DCS next year

Executives from Dover FCU, Mahalo and Glia share how Glia and Mahalo partnered to help Dover modernize its member service

Digital Customer Service provider recognized for increasing momentum, revenue growth

Glia's Jenn Markus discusses how chatbots can help financial institutions run smoothly during the holidays.

Industry veteran joins fintech, helping expand access to Digital Customer Service for financial services companies across the globe

[CU Management] details how Ascentra Credit Union delivers a modern, seamless member support experience in a member-centric way with Glia.

Fintechs team up, allowing FIs to deliver efficient customer experiences

Fintechs expand relationship, empowering banks and credit unions to reimagine customer service for a digital world

Dan Michaeli, CEO and Co-Founder, Among 100 Most Intriguing Entrepreneurs at 2021 Builders + Innovators Summit

$7 billion bank modernizes customer service with Glia to support digital transformation

Partnership debuts Apiture Xpress Live, new Digital Customer Service platform for Apiture Xpress customers

[Bank Automation News] Author and CEO Dan Michaeli talks on The Buzz about the biggest mistake FIs make in digital experience

Glia honored for achievements in Digital Customer Service for Financial Services and Automation